探花系列

From the beginning, we’ve wanted 探花系列 Co. to stand apart - different in how we treat our customers, how we work together, and the results we achieve. These differences are best captured in the 31 "Fundamentals" that form the foundation of our unique culture. We call it The IMS Way.

1. THINK SAFE. WORK SAFE

Know and practice the safety procedures for your job. Watch out for the safety of your teammates as well, because we’re all part of the IMS family. Never take shortcuts that compromise your safety or that of your customers or teammates.

2. DO WHAT'S BEST FOR THE CUSTOMER

In all situations, act in the best interests of our customers, even if it’s a little harder or costs a little extra. Put their needs ahead of ours, because there’s no greater way to build a reputation than to do what’s right for others.

3. THINK TEAM FIRST

It’s about us, not any single person. Don’t let your ego or personal agenda get in the way of doing what’s best for the team. Be there for each other and be willing to step into another role or help a co-worker when that’s what’s required for success. Help each other succeed and remember that your teammates are relying on you to deliver results so that they can do the same.

4. TAKE PRIDE IN YOUR WORK

Have a passion for excellence and take pride in the quality of everything you touch and everything you do. Don’t accept or deliver mediocrity. Good is not good enough. Always ask yourself, "Is this my best work?"

5. BE OBSESSIVE ABOUT ORGANIZATION

Be organized and plan your work for maximum efficiency. Have all the tools and information necessary before starting your work. Have a game plan for accomplishing the day’s objectives. Know the priorities and work on them first.

6. PAY ATTENTION TO THE DETAILS

Missing just one detail can have an enormous impact on a job. Be a fanatic about accuracy and precision. The goal is to get things right, not simply to get them done. Double-check your work. Get the details right the first time.

7. GO THE EXTRA MILE

Be willing to do whatever it takes to accomplish the job . . . plus a little bit more. The extra mile separates the ordinary from the extraordinary. Be extraordinary!

8. PRACTICE BLAMELESS PROBLEM-SOLVING

Bring solutions rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes.

9. ACT WITH INTEGRITY

Demonstrate an unwavering commitment to doing the right thing in every action and every decision you make, especially when no one’s looking. Be truthful, no matter the consequences.

10. LISTEN GENEROUSLY

Listening is more than simply "not speaking." Give others your undivided attention. Be present and engaged.

11. SPEAK COURAGEOUSLY

Speak honestly in a way that helps to make progress. Be willing to ask questions, share ideas, or raise issues that may cause conflict when it’s necessary for team success.

12. LOOK AHEAD AND ANTICIPATE

Solve problems before they happen by anticipating future issues, planning for contingencies, and addressing them in advance.

13. FIND A WAY TO SAY YES

Take responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done.

14. DEVELOP RELATIONSHIPS

Get to know your customers, suppliers, and co-workers on a more personal level. Strong relationships enable us to work through difficult issues and challenging times more successfully.

15. HONOR COMMITMENTS

Do what you say you’re going to do when you say you’re going to do it. This includes coming to work and being on time for all phone calls, appointments, and promises.

16. SHOW MEANINGFUL APPRECIATION

Recognizing people doing things right is more helpful than pointing out when they do things wrong. Regularly extend meaningful acknowledgment and appreciation.

17. SHARE INFORMATION

With appropriate respect for confidentiality, share information freely throughout our organization. The more people know, the better we can collaborate.

18. EMBRACE DIVERSE PERSPECTIVES

Be open to learning from others, no matter what role they have, and regardless of their age, background, experience, or tenure with our company.

19. RECOVER HEROICALLY

Problems and mistakes don’t define us – how we handle them does. Our best chance to "wow" is when a teammate or customer is upset and frustrated. Seize the moment and attack the problem.

20. BRING YOUR PASSION

Have a passion for what we do and be fully engaged. Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm.

21. BE RELENTLESS ABOUT IMPROVEMENT

Regularly evaluate the way you work to find ways to improve. Don’t be satisfied with the way things are today. "Because we’ve always done it that way" is not a reason.

22. WALK IN YOUR CUSTOMERS’ SHOES

Understand your customers’ needs, challenges, and frustrations. The better you understand them, the more effectively you can anticipate and meet their needs.

23. BE POSITIVE

You have the power to choose your attitude. Choose to be upbeat, optimistic, and enthusiastic. Your attitude is contagious. Spread optimism and positive energy.

24. BE A MENTOR

The best way to influence others is through your own example. Walk the talk. Take responsibility, formally and informally, to coach, guide, teach, and mentor others.

25. BE AN IMS AMBASSADOR

Consider how your actions affect our collective reputation and be a proud ambassador for IMS.

26. GET CLEAR ON EXPECTATIONS

Create clarity and avoid misunderstandings by discussing expectations upfront. End all meetings with clarity about action items, responsibilities, and due dates.

27. BE A FANATIC ABOUT RESPONSE TIME

Respond to questions and concerns quickly. Acknowledge that you received the question and keep those involved continuously updated on the status of outstanding issues.

28. TAKE PRIDE IN OUR APPEARANCE

The appearance of our stores, warehouses, and yards makes a statement about the quality of our work. Ensure that everything is clean, neat, and professional.

29. WORK ON YOURSELF

Be a lifelong learner. Seek out every opportunity to gain more knowledge, increase your skills, and become a greater expert.

30. EMBRACE CHANGE AND GROWTH

Get outside your comfort zone, rather than hanging on to old ways of doing things. Be excited by the possibilities that change and growth bring.

31. KEEP THINGS FUN

While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Laugh every day.

 

 


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